Hairdressing Services Regulations

TERMS AND CONDITIONS FOR HAIRDRESSING SERVICES
AT HOLLYWOOD HAIR SALONS
OPERATED BY KLAUDIA DUSZYŃSKA

§ 1
GENERAL PROVISIONS

1. These Terms and Conditions define the rights and obligations of individuals using hairdressing services, including hair extension and thickening services, provided at Hollywood Hair Salons operated by Klaudia Duszyńska, who conducts business under the name Hollywood Hair Klaudia Duszyńska at: ul. Belwederska 40/3, 00-594 Warsaw, NIP: 5060093284, REGON 147365472.
2. The terms used in these Terms and Conditions shall mean respectively:
(a) Agreement – an agreement, together with its appendices, under which the Service Provider provides hairdressing services to Clients, including hair extension and thickening services. The Terms and Conditions are an integral part of the Agreement,
(b) Service Provider - Klaudia Duszyńska, who conducts business under the name Hollywood Hair Klaudia Duszyńska at: ul. Belwederska 40/3, 00-594 Warsaw, NIP: 5060093284, REGON 147365472.
(c) Client - a natural person who is at least 18 years old and has full legal capacity, or a minor who is at least 13 years old and is not fully incapacitated, who uses the services provided at HH Salons with the written consent of a legal representative,
(d) HH Salon – means a Hollywood Hair hairdressing salon operated by the Service Provider within the network of Hollywood Hair salons, whose addresses are available on the Website,
(e) Website - the website operated by the Service Provider, available at: https://hollywoodhair.pl/.
3. To exercise the rights specified in the Terms and Conditions, the Client may contact the Service Provider by traditional mail at: ul. Belwederska 44, 00-594 Warsaw, by email at: kontakt@hollywoodhair.pl, or by phone at 578 903 292.
4. The addresses of Hollywood Hair Salons and information about HH Salons' opening hours are available on the Website.
5. HH Salons provide hairdressing services, including in particular hair extension and thickening treatments, hair care treatments, hair colouring, and styling. Depending on the HH Salon's location, the range of services offered may vary. A detailed offer of hairdressing services provided at individual HH Salons is available on the Website.
6. The Terms and Conditions are made available to Clients free of charge via the Website in a form that allows downloading, saving on a data carrier, recording in any way, including printing. The Terms and Conditions are also made available to the Client in each HH Salon before the service is performed and the Agreement is concluded.

§ 2
RULES FOR PROVIDING SERVICES

1. Adults with full legal capacity may use the services of the HH Salon.
2. Minors who are at least 13 years old and are not fully incapacitated may use the services provided at HH Salons with the written consent of their legal representatives. A template of the statement is available in each HH Salon and is also Appendix No. 1 to these Terms and Conditions.
3. In the absence of the written consent of the legal representative referred to in paragraph 2 above, the Service Provider is entitled to refuse to conclude the Agreement and perform the service.
4. The performance of the service at the HH Salon is preceded by a consultation including:
(a) presenting the Agreement with its appendices to the Client for review of its content and service conditions,
(b) discussing the Client's expectations and the achievable results of the service (for the Client),
(c) explaining the technique and method of performing the service, and the duration of the achieved result, and in the case of hair extension services, the need to lift and replenish extended hair strands,
(d) discussing contraindications to the service, and in the case of hair extension services, circumstances preventing the hair extension procedure and possible side effects of hair extension that may or may not occur,
(e) discussing post-service procedures, including hair care and styling rules, especially for extended hair, necessary to achieve the desired results of the service.
5. Before commencing the service at the HH Salon, the Client selects hair strands from the offer available at the Salon, according to personal preferences. The service is performed after the Client accepts the type and weight of the selected hair strands, the chosen colour, their structure, thickness, brittleness and dryness, including their potential to curl or not, and accepts the due remuneration for the service (cost of hair strands and payment for the service).
6. Detailed information on contraindications to the service and possible side effects of hair extension that may or may not occur, post-service procedures, including care and styling rules, especially for extended hair, regardless of whether this information is provided to the Client before the service is performed at the HH Salon, constitutes an appendix to the hair extension service agreement and is available on the Website.
7. As part of the hair extension and thickening services, the Service Provider offers new Clients the possibility of a free consultation before hair extension and the possibility for HH Salon Clients to have a follow-up visit at the HH Salon.
8. The free consultation service is dedicated to new Clients using HH Salon services for the first time and includes a free consultation to explain the technique and method of hair extension and thickening, to inform about the duration of the achieved result, the need to lift and replenish extended hair strands, information about contraindications, side effects, and hair care and styling rules. Paragraph 4 above applies accordingly to the free consultation. The HH Salon Client may use the free consultation service once. The booking of the service is subject to the rules described in § 3 below.
9. As part of the follow-up visit, the Service Provider offers Clients who have previously used hair extension or thickening services at the HH Salon support and assistance in case of doubts about the use of hair strands, their care and styling, the reapplication of hair strands that fall out despite the Client adhering to care and styling rules, and the repositioning of hair strands that cause discomfort to the Client. The booking of follow-up visits is subject to the rules described in § 3 above.
10. The Client using the services of the HH Salon is obliged to:
(a) familiarise themselves with the content of the Terms and Conditions and comply with its provisions and the instructions of the Service Provider and HH Salon employees,
(b) book appointments at the HH Salon in accordance with the rules described in § 3 of the Terms and Conditions,
(c) inform the Service Provider about any contraindications to the service and other circumstances related to the Client's health, natural hair condition, and scalp condition that prevent the service or may affect its result,
(d) comply with accepted social norms, good conduct, and respect towards other people present at the HH Salon, in particular by not disturbing other people's ability to use the HH Salon's services.
10. The following are strictly prohibited at the HH Salon:
(a) smoking tobacco or e-cigarettes,
(b) possessing and consuming alcohol, narcotics, and drugs,
(c) coming to appointments under the influence of alcohol, drugs, or narcotics,
(d) recording images and sounds without the Service Provider's prior consent,
11. The Client is obliged to arrive on time for the booked appointment. In case of a delay exceeding 45 minutes, the Service Provider is entitled to refuse to perform the service. Such a delay will be treated as not cancelling the appointment within the period referred to in § 3 para. 8, with the consequences indicated in § 3 para. 11.
12. The Service Provider, with the Client's prior consent, may record the service process and the Client's hair condition before and after the service using image and sound recording devices, under the terms agreed upon by the Parties in a separate document.

§ 3
APPOINTMENT BOOKINGS

1. HH Salons operate on an appointment-only basis. Clients can book an appointment at an HH Salon in the following ways:
(a) in person at the chosen HH Salon,
(b) by phone at: 578-903-292,
(c) electronically via the contact form available on the Website,
(d) electronically by sending a private message via the Service Provider's profile on Facebook and Instagram social media platforms under the name "Hollywood Hair",
(e) electronically via the Hollywood Hair application provided by the Service Provider.

2. When booking an appointment, the Client is obliged to provide their full name and current phone number. Providing incomplete or false data may result in the cancellation of the appointment. In the case of electronic appointment bookings, the Service Provider will inform the Client about available appointment dates in response to the message sent.
3. The Service Provider may require a deposit of PLN 300.00 from Clients using HH Salon services for the first time or in other justified cases, of which the Client will be informed before booking the service, for the performance of services including hair extension, thickening, or lifting at the HH Salon.
4. The deposit can be paid in cash or cashless at the HH Salon where the service is to be performed. In the case of cashless payment, payment is made by instant transfer or using the "BLIK" mobile payment system.
5. For reservations made by phone or electronically, deposit payments are made by bank transfer to the Service Provider's bank account or by using the form enabling deposit payment available on the Website in the "Shop" tab.
6. The Service Provider will inform the Client of the correct bank account number for the deposit payment by email to the address indicated by the Client or by SMS to the phone number indicated by the Client, depending on the Parties' agreement. In such a case, the deposit should be paid within 2 business days of booking. When making a bank transfer payment, the Client is obliged to include: full name, planned appointment date, and the note "deposit". In case of using the form available on the Website for deposit payment, the provisions of the Hollywood Hair online store Terms and Conditions available on the Website apply accordingly.
7. In the absence of a deposit payment in accordance with the provisions of this paragraph, the Service Provider is entitled to cancel the appointment booked by the Client.
8. The Client may change the date or cancel a booked appointment free of charge no later than 24 hours before the booked appointment. In case of no-show for the agreed appointment or complete resignation from Hollywood Hair services, the paid deposit will be forfeited.
9. The Service Provider reserves the right to confirm a booked appointment by phone or SMS sent to the number indicated by the Client during the appointment booking, on the day preceding the booked appointment. In the absence of confirmation of attendance for the agreed appointment, the Service Provider is entitled to cancel the appointment booked by the Client.
10. In the event of the performance of the Agreement, the deposit referred to in paragraph 3 will be credited towards the Service Provider's remuneration for the service performed in accordance with the concluded Agreement.
11. The Service Provider is entitled to retain the deposit referred to in paragraph 3 in the event of:
(a) the Client failing to appear for the scheduled appointment without prior notification to the Service Provider no later than 24 hours before the booked appointment at the HH Salon,
(b) cancellation of the scheduled appointment less than 24 hours before its agreed time,
(c) non-performance of the service due to reasons attributable to the Client (e.g., being more than 45 minutes late for the scheduled appointment).

§ 4
PRICE LIST. PAYMENTS

1. The fees for using services provided in HH Salons are specified in the price list, which constitutes Appendix No. 2 to these Terms and Conditions. The price list is available in each HH Salon and on the Website.
2. The Service Provider may introduce periodic promotions, gift vouchers, and grant discounts to Clients. Promotions and discounts are not cumulative. Information about the rules and periods of validity of the aforementioned promotional campaigns will be regulated in a separate set of terms and conditions.
3. The following payment methods for services are available at HH Salons:
(a) in cash at the HH Salon,
(b) cashless,
(c) cashless using the PayU instalment system.
4. In the case of cashless payment, payment is made by instant bank transfer or using the "BLIK" mobile payment system. When making a bank transfer payment, the Client is obliged to include: full name and the date of service performance in the transfer details.
5. In the case of payment using the PayU instalment system, the Service Provider will commence the service after the Service Provider's bank account is credited with funds from the credit granted to the Client, in an amount corresponding to the fees for the selected service. In the case of payment using the PayU instalment system, the provisions of the PayU instalment service Terms and Conditions available on the Website apply accordingly. The Service Provider informs that, in accordance with the aforementioned PayU instalment service Terms and Conditions, in the event of withdrawal from the instalment loan agreement, the Client is obliged to pay a commission fee of 5% of the granted instalment loan amount.

§ 5
COMPLAINTS

Due to the nature of the services provided by the Contractor, the Client should submit a complaint immediately upon discovering irregularities justifying its submission.

1. The Contractor is responsible for the non-performance or improper performance of services provided in HH Salons in accordance with generally applicable legal provisions.
2. Any complaints regarding services provided in HH Salons may be submitted by the Client:
(a) in writing by leaving the letter at the HH Salon where the service was performed,
(b) by post (registered mail) to the address of the HH Salon where the service was performed,
(c) by post (registered mail) to the following address: ul. Belwederska 44, 00-594 Warsaw
(d) by email to: reklamacje@hollywoodhair.pl
3. The Client's complaint notification should contain the Client's full name, a description of the issue (including photographs illustrating the hair condition), any demands from the Client, and the Client's contact details to which the Service Provider should send a response.
4. The Service Provider reserves the right, in order to properly address the complaint, to ask the Client to come to the HH Salon for an inspection of the Client's hair strands and to verify the causes of the reported irregularities.
5. A response to the complaint notification will be provided in writing to the indicated correspondence address or electronically to the indicated email address within 14 days from the date of its receipt.
6. After the complaint procedure is completed, the Client may use the following out-of-court methods of resolving complaints and pursuing claims:
(a) apply to the provincial inspector of the Trade Inspection with a request to initiate proceedings for out-of-court dispute resolution,
(b) submit the case to the permanent arbitration court at the provincial inspector of the Trade Inspection,
(c) apply to the municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, such as the Consumers' Federation.
7. Additional information regarding the possibility for a Client who is a Consumer to use out-of-court methods of resolving complaints and pursuing claims is available on the website of the Office of Competition and Consumer Protection at: https://www.polubowne.uokik.gov.pl/. Furthermore, at: http://ec.europa.eu/consumers/odr, an online dispute resolution system platform between consumers and entrepreneurs at the EU level is available (ODR platform). The ODR platform is an interactive website through which a consumer can submit their complaint regarding contractual obligations arising from an online sales contract or a service contract concluded between consumers residing in the Union and entrepreneurs established in the Union.
8. The use of the above methods of resolving complaints and pursuing claims is voluntary, meaning that both parties must agree to such a procedure.

§ 6
PERSONAL DATA

1. The Administrator of Clients' personal data is Klaudia Duszyńska, conducting
business activity under the name Hollywood Hair Klaudia Duszyńska at: ul. Belwederska 40/3, 00-594
Warsaw, NIP: 5060093284, REGON 147365472. (hereinafter referred to as:
"Administrator").
2. Personal data will be processed by the Administrator for the following purposes:
(a) conclusion and performance of the Agreement - legal basis: Article 6(1)(b)
of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons with regard to the
processing of personal data and on the free movement of such
data, and repealing Directive 95/46/EC (General Data Protection Regulation)
("GDPR"). Processing is necessary for the performance of the Agreement or
for taking steps at the request of the data subject prior to entering into the
Agreement. Processing period: personal data will be processed for the period
necessary for the conclusion and performance of the Agreement;
(b) conducting communication with the Client in matters related to the performance of the
Agreement and in matters related to the Client making an appointment booking
at the HH Salon, confirmation of the Client's booked appointment at the
HH Salon, handling complaints – legal basis: Article 6(1)(f)
GDPR. Processing is necessary for the purposes resulting from the legitimate
interests pursued by the Administrator concerning the pursuit of providing the highest quality of services,
managing appointment bookings and confirming scheduled appointments at HH Salons, conducting
communication and resolving matters covered by correspondence directed to the
Administrator and handling complaints directed to the
Administrator. Processing period: personal data will be processed for the period until
the end of handling such matters, unless in a specific case it will be necessary to store them for the period until the statute of limitations
expires,
(c) ensuring the safety of persons and property, as well as maintaining order on the
premises of the HH Salon – legal basis: Article 6(1)(f) GDPR. Processing is
necessary for the purposes resulting from the legitimate interests
pursued by the Administrator concerning the need to ensure
order and safety of persons and property and possibly for the purpose of defense against
claims directed against the Administrator or for establishing and pursuing
claims by the Administrator. Data is processed for the period necessary for
the realization of such purpose, whereby data processed in connection with video
surveillance, if used, will be processed for a period of 3 months from
the date of recording, and then will be permanently deleted; with the reservation that in
the event that image recordings constitute evidence in proceedings or the
Administrator has received information that they may constitute evidence in
proceedings – then the term is extended until the final conclusion of these proceedings
or the statute of limitations for claims,
(d) fulfilling legal obligations incumbent on the Administrator, including
documenting the provision of services for tax purposes, performing
statistical obligations, maintaining accounting and tax documentation -
legal basis: Article 6(1)(c) GDPR. Processing is necessary for
fulfilling legal obligations incumbent on the Administrator. Processing period:
personal data will be processed for the period required by law;
(e) pursuing claims and defending against claims - legal basis: Article 6(1)(f)
GDPR. Processing is necessary for the purposes resulting from the legitimate
interests pursued by the Administrator concerning the pursuit of legal protection.
Processing period – the period of limitation for claims.
3. Providing data identifying the Client is necessary for the conclusion and performance of the Agreement.
In the event of refusal to provide such data, the Agreement will not be able to be concluded or
performed.
4. Only authorized employees of the Administrator and entities cooperating with the Administrator,
with whom appropriate agreements have been concluded, have direct access to the Client's personal data.
This applies to companies that provide services to the Administrator, e.g., companies
providing IT support services and supplying software or IT
services, companies providing accounting and legal services, companies providing
postal and courier services.
5. The Administrator does not transfer Client data outside the European Economic Area
(including the European Union, Norway, Liechtenstein and Iceland).
6. The Client has the following rights related to data processing:
(a) the right to access their data,
(b) the right to rectify their data,
(c) the right to request erasure of data,
(d) the right to request restriction of data processing,
(e) the right to data portability.
7. The Client has the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office
(address: ul. Stawki 2, 00-193 Warsaw).
8. The Client's personal data is not subject to profiling or similar decision-making
based solely on automated processing.

§ 7
Final provisions

1. The Service Provider informs that video surveillance is installed on the premises of HH Salons,
whereby the areas covered by surveillance are appropriately marked. Data
from
surveillance is processed for the purposes and on the principles described in § 6 above.
2. By leaving items in the HH Salon by the Client, no deposit agreement or any other agreement
obliging the Service Provider to take care of these items is concluded.
3. The Service Provider reserves the right to make changes to these Regulations, with the
proviso that for Clients who have booked an appointment at the HH Salon or
concluded an Agreement before the date of such changes, the Regulations in force on the date of
the appointment booking at the HH Salon or the conclusion of the Agreement, respectively,
shall apply.
4. The Service Provider will inform Clients about changes to the Regulations by publishing
the amended content of the Regulations on the Website and by making the
Regulations available at the HH Salon.
5. Changes to the provisions of the Regulations may be introduced only for valid
reasons, i.e., in the event of:
(a) changes to the Service Provider's data (e.g., address data, website address,
e-mail address, telephone number),
(b) changes to the rules of using services provided in HH Salons, including changes
to the price list,
(c) changes to IT systems or technical or technological solutions used by the Service Provider,
in particular concerning payment mechanisms to which the provisions
of the Regulations apply,
(d) changes to generally applicable legal provisions or when the need for change
results from a final administrative decision or a final court judgment, as well as from
guidelines, orders, recommendations, interpretations, or recommendations of authorized
bodies, including the Office of Competition and Consumer Protection,
(e) the necessity to introduce editorial and organizational changes.
6. If any of the provisions of these Regulations proves to be invalid
or legally ineffective, this does not affect the validity and effectiveness of the other
provisions of the Regulations.
7. The Regulations come into force on _____
8. An integral part of the Regulations is:
(a) Appendix No. 1 – Statement - consent of the legal guardian to conclude the
Agreement,
(b) Appendix No. 2 - Price list of services provided in HH Salons.

Appendix No. 1 to the Regulations
_________________________
_________________________
[City]
[date]
_________________________
_________________________
[Name and Surname, Address]
Klaudia Duszyńska
conducting business under the name
Hollywood Hair Klaudia Duszyńska
ul. Belwederska 40/3, 00-594
Warsaw, NIP: 5060093284

Statement

- consent of the Legal Guardian to conclude the Agreement

I, the undersigned _____________________________________________, residing at
____________________________________________________________________________________________________
being the legal guardian of _________________________________________, residing at
________________________________________________________________ PESEL ____________________________________, declare that
I have read the Regulations for services provided by Klaudia Duszyńska and declare
that I consent to the conclusion by ___________________________________________________ of an Agreement for
hair extension services and the performance of the service under the conditions specified therein.
I declare that I have no knowledge of any contraindications or other
circumstances preventing the performance of the hair extension procedure or that could affect
its result.
_____________________
[signature]
Appendix No. 2 to the Regulations
https://hollywoodhair.pl/pages/cennik

Attachments:
1. GDPR information clause.