Something not right? Here's how we fix it

If you're unhappy with a service at Hollywood Hair London, you have two routes: your free aftercare guarantee, which covers most issues, or a formal complaint. Start with the guarantee — it's faster, it's free, and it resolves the majority of cases at a single appointment.

BOOK YOUR AFTERCARE CHECK

What does the aftercare guarantee cover?

Follow-up appointments

A check-up after your fitting to review comfort, placement and how the hair is sitting.

Adjustments and corrections

Minor fixes to anything that isn't quite right.

Replacing strands

Re-fitting any strands that have loosened or come out between appointments.

Wearing comfort

Re-fitting strands that feel uncomfortable and adjusting where they sit on the head.

90%

Hollywood Hair London resolves 90% of issues at this aftercare stage, which is why we always ask you to come in before anything else.

How do I make a complain?

Three steps. Most of the work is in the first one — a complete submission is what makes the rest fast.

Icon STEP 1

Put your complain together

Gather these six things before you write to us:

  • your full name your phone number 
  • the date of your appointment 
  • the service you had 
  • a description of what's wrong 
  • photos showing the issue

Photos matter more than anything else here. Clear, well-lit shots of the area you're concerned about let us assess the case properly.

Icon STEP 2

Send it to us

Email everything to:

customerservice@hollywoodhair.co.uk

One email is enough — there's no form to fill in. Attach the photos to the same message so nothing gets separated.

Icon STEP 3

We review and reply

Hollywood Hair London responds to salon service complaints within 14 working days of receiving a complete submission. If something is missing, we'll come back to you — the 14 days run from the point we have everything we need. 

We'll give you the outcome in writing, along with what we're proposing to do about it. 

We may ask you to come in so we can look at the hair in person.

FAQ

No. Replacing strands that have loosened or come out is covered by your free aftercare guarantee. Book an aftercare appointment and we'll re-fit it at no charge.

Contact us as soon as you notice something. Earlier is always better — issues with bonds and placement are far easier to correct in the first weeks, and recent photos make the assessment clearer.

Yes, please include them. Photos of the area you're concerned about are the single most useful thing in a complaint, and submissions without them take longer because we have to come back to you.

No. The guarantee is a free fix, not a settlement. If it doesn't resolve the issue, the complaints process is still open to you.

Who you're dealing with

hair extensions london NW1 4BT hair extensions london NW1 4BT
We'd always rather fix something than argue about it. If something's wrong, tell us early.

Hollywood Hair London is a hair extension specialist salon at 81 Albany Street, Regent's Park, London NW1 4BT, operated by Hollywood Hair International Limited. We've been fitting extensions since the brand began in Poland, and London is part of a group of salons across Poland, the UK and Spain.