Complaints about salon services

Before making a complaint, we encourage you to use our post-treatment guarantee. In most cases, we can quickly help without the need to start a formal complaint process.

Take advantage of the post-treatment guarantee!

What does the Warranty cover?

Follow-up appointments

Free follow-up appointments after the procedure to check comfort and results

Amendments and corrections

Any minor repairs performed under warranty care

Highlights top-up

Reattaching highlights that have come loose or fallen out

Comfort of wear

Re-highlighting of inconvenient strands and correction of their placement

90%

We manage to resolve over 90% of claims during the warranty inspection

File a complaint

If the problem cannot be resolved under the post-treatment warranty, you can file a complaint via email.

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Make a complaint

If the issue cannot be resolved under the post-treatment guarantee, please prepare a complaint.

In the complaint, please provide:
full name,
phone number,
the salon where the service was performed,
the date the service was performed,
a description of the problem,
photos illustrating the reported situation.

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Send application

Send the completed form with photos to:
reklamacje@hollywoodhair.pl
or send a message containing all the required information directly in the e-mail.

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Await a response

Once we receive a complete submission, we will begin its verification.

We process complaints within 14 business days from the date of receiving all necessary information and materials. If needed, we will contact you to complete the submission or obtain additional clarifications.